Aviation Background
Official Complaint Portal

File a Complaint

Your feedback helps us improve aviation safety and services across Ethiopia. All complaints are reviewed by our team and assigned for resolution.

Step 01

Submit

Fill out the complaint form below

Step 02

Review

Our admin team reviews your complaint

Step 03

Assign

Assigned to the responsible person

Step 04

Resolve

You'll be notified once resolved

Complaint Form

TELL US YOUR CONCERN

Please fill in all required fields accurately. Your complaint will be assigned to the appropriate department for resolution.

Personal Information

Your contact details

Complaint Details

Describe your concern

0 characters

Privacy & Confidentiality

Your personal information will be kept confidential and only used for processing your complaint. All submissions are encrypted and handled in accordance with ECAA data protection policies.

Need Immediate Help?

Contact our support team directly for urgent matters.

+251-11-665-0252civil.aviation@ethionet.et